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Frequently Asked Questions

EXCHANGES AND VOUCHERS

Ticket Exchanges:

  • As a full season ticket holder you are able to participate in the Rapids’ Flexible Ticket Exchange Program.

How to conduct a future game exchange:

  • Step 1: Contact your Service Specialist
  • Step 2: Choose the future game you will not be able to attend
  • Step 3: Choose the game in which you would like to use the exchanged tickets
  • Step 4: All exchange tickets will be sent out via Flash Seats unless otherwise specified

How to conduct a Flash Seats future game exchange:

  • Step 1: Log in to your Flash Seats account at www.flashseats.com
  • Step 2: Go to the Tickets tab and choose the future game you will not be able to attend
  • Step 3: Transfer those tickets back to us with the following information:

  • Step 4: In the Comment Section include the following information:

    • The game, including date and opponent for which you need additional tickets
  • Step 5: Make sure to preview and confirm the transfer

Bonus Vouchers:

  • As a full season ticket holder you will receive bonus voucher(s) that you can redeem throughout the season for additional tickets. To redeem your bonus vouchers contact your service specialist.

    • Full Season Ticket Holders will receive 1 voucher per seat worth 2 tickets
    • Each voucher may be redeemed for only 1 game and may not be split among different games

Additional Guidelines for Ticket Exchanges and Bonus Vouchers:

  • You may redeem up to 8 bonus voucher or exchange tickets per game
  • Original season tickets may only be exchanged once and cannot be combined with group sales
  • Bonus voucher tickets may not be exchanged once allocated to a specific match
  • Unused exchange and voucher tickets from the 2013 season will not carry over into 2014
  • Unused exchange and voucher tickets cannot be redeemed for a monetary credit
  • All exchange requests and voucher redemptions must be completed 1 week prior to the respective game
  • All exchanges and bonus vouchers are subject to availability and seat locations cannot be guaranteed