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Season Ticket Holder Contacts

As a season ticket holder, a member of the Colorado Rapids Organization will be assigned to you as your Service Specialist. Please do not hesitate to contact the service team at any time with questions you may have regarding your season tickets. Your representative will be contacting you throughout the 2014 season via email and phone.

During the week (Monday – Friday) the service is available from 8:30 a.m. until 5:30 p.m. via phone, email, or by appointment at the stadium.

On match days the service team will be available at the west box office 1 ½ hours prior to kick. They are also located at our season ticket holder headquarters table inside the stadium at the top of section 117 during the match.

Colorado Rapids Service Team

Gretchen Claypool - Manager, Customer Service

  • Rookie year with the Rapids: 2011
  • Hometown: Mattoon, IL
  • College: Eastern Illinois University


Dillon Ross - Service Specialist

  • Rookie year with the Rapids: 2013
  • Hometown: Sacramento, CA
  • College: Johnson & Wales University


Kari Stenbakken - Service Specialist

  • Rookie year with the Rapids: 2013
  • Hometown: Sammamish, WA
  • College: University of Michigan


Trevor Wallace - Service Specialist

  • Rookie year with the Rapids: 2013 - Internship, 2014 - Full Time
  • Hometown: Greeley, CO
  • College: Colorado State University

Customer Service Hotline


Service Specialists for 9 and 5 Game Package Holders