DICK’S SPORTING GOODS PARK IN-STADIUM PROTOCOLS FOR JULY 1-31

The health & safety of our guests, staff, and athletes is always our top priority, and as we return to hosting events at DICK’S Sporting Goods Park, heightened sanitation, health, and safety protocols will be in place at DSGP. The new protocols follow guidelines set forth by Centers for Disease Control (CDC), State of Colorado, Colorado Department of Public Health & Environment, and Tri-County Health Department and comply with the protocols and health and safety measures mandated by Major League Soccer for conducting games with fans. These health & safety protocols will be modified based on evolving standards, as well as public health and governmental directives.

All guests are required to comply with health and safety protocols listed below. Let’s keep each other safe and healthy.

Masks

  • Masks are recommended and encouraged for all individuals while on-site at DSGP. 
  • In correlation with the Colorado Executive Order D 2021 103
  • All fully vaccinated Individuals can attend events at DICK’s Sporting Goods Park without a face mask.
  • It is encouraged that all unvaccinated individuals wear masks while at DICK’S Sporting Goods Park.

Stadium Seating

  • Every guest will have a designated, ticketed seat.
  • No standing-room only tickets will be sold.

Digital Ticketing

Download the Altitude Presents mobile app prior to arrival at the stadium for easy access to gameday tickets. You can add your ticket to your mobile device (such as Apple Wallet or Google Pay) through the Altitude Presents mobile app. Please make sure every adult in your group has their own ticket on their mobile device.

If You’re Sick, Stay Home 

  • If you or any member of your party is feeling sick or has symptoms associated with COVID-19, please stay home, and do not come to DSGP.  
  • People who have COVID-19 symptoms should get tested right away and stay home except to get medical care.  
  • Click here to learn more about COVID-19 symptoms

Cashless 

  • DSGP is now a cash free facility. Cash will no longer be accepted as a form of payment anywhere inside DSGP.  
  • Acceptable forms of payment include: Debit cards, credit cards, Google Pay, Apple Pay, Samsung Pay

No Re-Entry

  • DSGP has a no re-entry policy. Any guest that exits DSGP for any reason will not be permitted back into the stadium.

Restrooms

  • All restrooms will be open.
  • Where possible doors will be propped open.
  • Common touch points in restrooms will be disinfected throughout the game.  
  • Motion-activated faucets, soap dispensers, and other touchless fixtures have been installed in all restrooms throughout DSGP to reduce surface contact.

Food & Beverage

  • Food & beverage operations will maintain the highest standards of compliance with current health and safety regulations.
  • Staff are required to wear appropriate Personal Protective Equipment (PPE) and, where appropriate, will be separated from guests by plexiglass dividers.
  • DSGP Concessions, Suites, and Premium locations are cashless. Guests may pay with debit, credit, GooglePay, Samsung Pay or ApplePay for their convenience. Cash will NOT be accepted at DSGP to purchase food and beverage.

Elevators

  • High touch points, such as elevator buttons, will be sanitized regularly.

Altitude Authentics

  • The Altitude Authentics Team Shop at DSGP will ONLY be open to ticketed fans during upcoming Colorado Rapids games.
  • Only debit, credit, Apple Pay, Google Pay & Samsung pay will be accepted. NO CASH will be accepted at DSGP.

Health & Safety Signage

  • To promote the venue’s new health and safety protocols, new venue signage featuring the most updated health & safety protocols (local, and State guidelines) will be communicated throughout the venue in all Parking Lots, Gate Entrance locations, common concourse areas, and high-traffic areas.

Venue Cleaning and Disinfecting Protocols

  • All Public areas including but not limited to Entrance Gates, Seating Sections, Concourses, Stadium Restrooms, and Suites shall be disinfected with protocols and standards that meet or exceed the Centers for Disease Control and Prevention (CDC) and U.S. Environmental Protection Agency (EPA) guidelines prior to venue opening on event day. Application methods will include but not be limited to applied disinfectants, electrostatic sprayers, foggers, and battery-operated sprayers.  
  • All public facing areas will be fully sanitized prior to the venue opening for an event, throughout any event involving patrons, and following any event.  
  • During any event involving patrons, all regularly used public facing areas will be considered high-touch areas and will be regularly sanitized (door handles, handrails, push plates, entrance barricade, elevator buttons, point of sale terminals, and trash receptacle touch points).  
  • DICK’S Sporting Goods Park has earned the WELL Health-Safety Rating for its Soccer Stadium through the International WELL Building Institute (IWBI). The WELL Health-Safety Rating is an evidence-based, third-party verified rating for all new and existing building and space types focusing on operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment now and into the future.

COVID-19 Vaccination

  • All policies and procedures must be adhered to regardless of a person’s vaccination status.

Ticket Resale and Transfer 

  • Transfer and resale of tickets you purchase will be available. However, in order to maintain pod integrity, you must transfer or resell the entire seating pod to an individual buyer or members of a single household.

Box Office

  • The DSGP Box Offices are currently closed.

Others

To ensure DSGP is cleaned to the highest industry standard, Kroenke Sports & Entertainment, in conjunction with MLS, has implemented safe and healthy cleaning protocols that align with the CDC and CDPHE standards.

Hand Sanitizer

  • Automated hand sanitizer dispensers have been placed throughout the concourses, restrooms, elevator banks and at concession stands.

HVAC Technology

  • Changes to HVAC practices to allow for maximum use of outside air and increase air changes to boost clean air circulation during events.

Electrostatic Sprayers

  • Electrostatic sprayers are being utilized to regularly disinfect areas and surfaces within the venue for both pre and post- facility cleaning. All products used are EPA approved and effective surface disinfectant products use against COVID-19.

Plexiglass Screens

  • PlexiGuard barriers have been installed at all point-of-sale locations throughout DSGP to reduce contact between guests and staff.

WELL Health-Safety Rating

  • DICK’S Sporting Goods Park has earned the WELL Health-Safety Rating for its Soccer Stadium through the International WELL Building Institute (IWBI). The WELL Health-Safety Rating is an evidence-based, third-party verified rating for all new and existing building and space types focusing on operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment now and into the future.

Updates to the Fan Experience

  • Due to MLS protocols, players are required to maintain a minimum of 10’ distance from all ticketed areas. Thus, there will be no post-game autographs or direct interaction permitted between fans and players.
  • The Summit Club exclusive Man of the Match meet & greets that have traditionally taken place post-game will also be suspended at this time.

Assumption of Risk

  • You must follow all stadium policies, including health and safety policies and posted instructions while in the stadium and on stadium grounds.   
  • An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, senior citizens and those with underlying medical conditions are especially vulnerable.  
  • By entering the stadium and stadium grounds, you’ve voluntarily assume all risks related to exposure to COVID-19.

Contact Information

  • General ticket questions: 303.825.GOAL
  • Full Season Ticket questions: 303.825.GOAL
  • Suites and Patio Table questions: 303-615-8900
  • Group ticket questions: 303.825.GOAL
  • General questions: 303.727.3748

* Please note that failure to comply with the health and safety measures outlined can result in removal from DSGP property.